2017 Integrated Report – Departure into a new era

Business model

With buses, trains, trams, water buses, car and bike-sharing systems, DB Arriva offers a wide range of transport solutions in 14 European countries. The activities of DB Arriva are divided into three lines of business: UK Bus, UK Trains as well as Mainland Europe (Northern Europe as well as Southern, Central and Eastern Europe).

Volume sold and volume produced are important key performance figures. In addition to revenues from fares, subsidies are an important source of income. Revenues from fares are the only source of income for transport services operated on a purely commercial basis.Predefined terms in transport contracts, concessions and route concessions, combined with the complex production system, result in a cost structure with high fixed costs. The major drivers are personnel, maintenance, energy and infrastructure expenses. Only a small portion of costs vary with bus or train capacity utilization.

Throughout Europe, we work with local, regional and national authorities to bring new and improved services to our customers. Our regional presence allows us to quickly respond to changes, especially new regulatory requirements and changing customer expectations. We work closely with our customers to develop efficient, tailor-made, sustainable solutions.Clients particularly appreciate the experience we have in operating various transport solutions and our commitment to providing high-quality, reliable, efficient and cost-effective services.