2017 Integrated Report – Departure into a new era

Punctuality declined

Punctuality (%)

2017

2016

2015

_

DB Group (rail) in Germany

93.9

94.3

93.6

DB rail passenger transport in Germany

94.1

94.4

93.7

DB Long-Distance

78.5

78.9

74.4

DB Regional

94.4

94.8

94.2

DB Cargo (Germany)

73.4

76.2

72.9

DB Arriva (rail: Great Britain, Denmark, Sweden,
the Netherlands and Poland) 1)

92.3

91.0

90.6

DB Regional (bus)

90.5

90.6

90.5

DB Cargo (Europe)

72.7

75.6

73.9

1) Change in method starting from 2016, figures for 2015 retroactively adjusted.

To measure punctuality, we compare the target time to the actual time for every train trip. We summarize the arrival of punctual trains and trains with a delay of up to a specified time period in the degree of punctuality.

In the year under review, the average figure for punctuality at DB Group (rail) in Germany is slightly below the previous year’s level, as figures for both passenger and freight transport fell below the previous year’s figures. Punctuality performance suffered from a number of restrictions in rail operations. As a result, the measures developed and implemented in the course of Railway of the Future were not able to achieve their full effect.

Punctuality performance is therefore below our forecast from the 2016 Integrated Report.

Measures at DB Long-Distance

Of all delayed long-distance departures, 60% originate from the ten most heavily frequented stations and impact the entire network. For this reason, since the previous year 72 coordinators from various business units have been en­suring that the trains run on time at these transport hubs. Even in that previous year, success was achieved in improv­­ing the percentage of departures on schedule at the ten most heavily frequented stations. The figure for the whole of Germany averaged 82% in the year under review. In order to increase the reliability of train operations, additional stations were added to the area of responsibility covered by the hub coordinators. They also analyze pass-through trains. They additionally take into account other measuring points, such as when leaving the hub. The aim is for 90% of long-­distance trains to depart on schedule in the relevant stations in 2018.

Measures at DB Regional

In order to make regional transport more reliable, DB Regio­­nal set up a CC Punctuality at the beginning of 2017. The seven employees, together with 14 new punctuality managers in the regions, used extensive data analyses to define hotspot lines. So far, they have derived more than 500 individual measures for improved punctuality. Many of them are at the implementation stage, from the passenger controller at the S-Bahn (metro) station to on-the-spot repairs through the station stop timer for the driver. For the S-Bahn (metro) in Stuttgart and Hamburg, one of the measures adopted was to adjust the timetables for lines susceptible to delays such that there are more time buffers. In Frankfurt am Main and Stuttgart, guides at the metro stations ensure that boarding goes smoothly. Station stop times are complied with more closely as a result.