The gastronomy joint venture Station Food opened its second food court in the Berlin central station at the beginning of October 2018.
The successful pilot of platform coordinators (taking on operational activities for TOCs/railway infrastructure companies) in the Hanover and Frankfurt am Main central stations ended on December 31, 2018 and will be continued as a regular product. The offer was also expanded to two other stations (Dortmund and Mannheim central stations).
During major disruptions, our operative service employees at 14 hub stations will in future be supported by on-call service employees from across the business units. Through this, we intend to ensure that we are providing the best possible service to our passengers, even in exceptional circumstances.