Employee satisfaction

The fourth Group-wide employee survey was conducted between September 26 and October 26, 2018. This is an essential part of DB’s corporate culture, which relies heavily on personal participation, empowerment and employee responsibility. Over 330,000 employees in 76 countries were
invited to participate..

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Customer satisfaction - DB Long-Distance

Employee satisfaction was stable. 

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Customer satisfaction - DB Regional

Customer satisfaction on rail services declined, particularly on the Hamburg and Rhein-Main S-Bahn (metro) lines. Bus services maintained their satisfaction rating. 

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Customer satisfaction - DB Arriva

Customer satisfaction in Great Britain reduced during the year primarily due to continuing disruption from May timetable changes and industrial action in UK Trains.

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Customer satisfaction - DB Cargo

Customer satisfaction deteriorated significantly due to problems in reliability and punctuality.

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Customer satisfaction - DB Schenker

Customer satisfaction deteriorated in the year under review.

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Customer satisfaction - DB Netze Track

Customer satisfaction also worsened. 

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Customer satisfaction - DB Netze Stations

Customer satisfaction worsened slightly. 

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Customer satisfaction - DB Netze Energy

Customer satisfaction in the year under review was again high.

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Outlook - Top employer

In accordance with our two-year cycle, there will not be an employee survey in 2019...

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